Gartner Peer Insights is a public platform that offers verified, first-hand reviews and ratings of enterprise technology solutions by end-user professionals for end-user professionals. In our opinion, this recognition shows that our approach to business makes our customers satisfied from the moment they start considering our services, through the contracting and deployment phase, and on to daily use,” Balaj continued.įor more information about ESET’s awards and recognition, click here.įor more information about ESET’s results in the 2023 Gartner Peer Insights Voice of the Customer report, click here.ġ Gartner, Gartner Peer Insights Voice of the Customer for Endpoint Protection Platforms, Peer Contributors, 18 September 2023.Ībout Gartner Peer Insights and the Voice of the Customer Report It‘s like a direct report card on our products from the people who use them every day. “We‘re really happy to be recognized with the Customers’ Choice distinction, especially because it‘s coming from regular users of our business tools. We will continue innovating and striving for excellence to ensure our customers‘ cybersecurity needs are met with the utmost precision and care,“ said Pavol Balaj, Vice President of the Enterprise Segment at ESET. We are immensely grateful for the continuous customer feedback, which also influences the decision-making related to the development of our solutions. “We believe this recognition serves as an evaluation that we are on the right path, reaffirming our unwavering commitment to continuously empower and protect our customers in their digital endeavors. scalable and supported managed detection and response services.advanced threat protection and detection technologies.The ESET PROTECT offering has been built around real-world customer needs and is under continual development to respond to businesses’ changing security requirements. ESET has also received a 91% Willingness to Recommend* from our customers and the peer-distinction as an Overall Customers’ Choice. The report synthesizes the reviews of the vendors and focuses on direct peers’ experiences with implementing and operating a solution and, from our perspective, makes the report an invaluable resource for IT decision-makers seeking the best EPP for their organization. The Gartner document is available upon request from ESET.In several hundred product reviews, customers expressed their appreciation for the ESET PROTECT solution for its product capabilities, sales experience, deployment experience and support experience. as part of a larger research document and should be evaluated in the context of the entire document. This graphic was published by Gartner, Inc. Gartner does not endorse any vendor, product or service depicted in this content nor makes any warranties, expressed or implied, with respect to this content, about its accuracy or completeness, including any warranties of merchantability or fitness for a particular purpose. Gartner Peer Insights content consists of the opinions of individual end users based on their own experiences with the vendors listed on the platform, should not be construed as statements of fact, nor do they represent the views of Gartner or its affiliates. and internationally and are used herein with permission. GARTNER is a registered trademark and service mark, and the GARTNER PEER INSIGHTS CUSTOMERS’ CHOICE badge and PEER INSIGHTS are trademarks and service marks, of Gartner, Inc. *based on 142 total reviews as of 30 June 2023. The recognized vendors meet or exceed both the market average Overall Experience and the market average User Interest and Adoption.” This aggregated peer perspective, along with the individual detailed reviews, is complementary to Gartner expert research and can play a key role in your buying process, as it focuses on direct peer experiences of implementing and operating a solution.” The report further mentions that, “Vendors placed in the upper-right quadrant of the “Voice of the Customer” quadrants are recognized with the Gartner Peer Insights Customers’ Choice distinction, denoted with a Customers’ Choice badge. We are proud that ESET has been peer-recognized as a Customers’ Choice in the 2023 Gartner Peer Insights Voice of the Customer for Endpoint Protection Platforms report.ĩ7% of Gartner Peer Insights users gave ESET PROTECT a 5-star or a 4-star rating.* Customers appreciate our solution equally for Product Capabilities, Sales Experience, Deployment Experience and Support Experience with a rating of 4.6 out 5 for each category.*Īccording to Gartner, “The “Voice of the Customer” is a document that synthesizes Gartner Peer Insights’ reviews into insights for IT decision makers.
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